Privacy Policy

Regarding the personal information obtained by Narita International Airport Corporation ("we," "us," or "our"), this section describes how we handle personal information provided by customers through this website (the "Site").

Please note that this Policy may be revised without prior notice in response to changes in applicable laws or service content.

Basic Policy

This website (the "Site") is operated in connection with the Narita Airport Transit & Stay Program (the "Program"). We are committed to properly protecting your personal information and handling it in accordance with applicable laws and regulations.

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage over the Internet is 100% secure, and we cannot guarantee absolute security.

For further details, please refer to the following page on the NAA website:
Initiatives for the Protection of Personal Information
https://www.narita-airport.jp/en/company/privacy/

Collection of Personal Information through this Site

In order to operate tours, improve services, and enhance convenience, we may collect personal information, browsing history, and access data in the following situations.

We may collect personal information in the following cases:

1. Processing and managing tour reservations
2. Assigning suitable tour guides based on reservation details
3. Communicating with customers (confirmation, changes, cancellations, etc.)
4. Receiving inquiries, feedback, and requests
5. Providing and managing services
6. Conducting surveys
7. Analyzing usage trends and creating statistical data in a non-identifiable format
8. Improving tour content and service quality
9. Planning future programs and marketing activities

For more details on how personal information is collected, please refer to the section below:
Collection of Personal Information by Means Not Easily Recognized by the User
https://www.narita-airport.jp/ja/privacy/acquisition-of-the-personal-information/

Types of Personal Information

In the above cases, we may collect the following personal information. The scope of information collected will be limited to what is necessary for the relevant purpose, and we will not use personal information for any other purposes without prior consent. If we intend to use personal information beyond the stated purposes, we will obtain prior consent from the customer.

• Contact Information: Name, email address, phone number (including country code)
• Personal Details: Nationality, gender, date of birth
• Flight Information: Arrival/departure flight numbers, terminal, arrival/departure dates and times
• Tour Preferences: Selected tour, preferred date and time, number of participants (including children under 6), Place of stay
• Booking Information: Request number and booking number assigned to your reservation
• Inquiry Details

In addition, when you visit this Site, we may automatically collect:

• Cookies and Similar Technologies: See above for details
• Usage Data: Pages visited, time spent on pages, browser type, device information
• Log Data: IP address, access time, referring URLs

Provision of Personal Information to Third Parties

Personal information may be provided to third parties within the scope necessary to achieve the purposes described above in the following cases:

1. When required by laws and regulations
2. When necessary to protect the life, body, or property of a person and obtaining consent is difficult
3. When particularly necessary for improving public health or promoting the sound development of children and obtaining consent is difficult
4. When cooperation with national or local authorities is required by law and obtaining consent may impede the execution of such duties
5. When prior consent has been obtained from the customer
6. When a third party is responsible for responding to customer inquiries, feedback, or requests, and we provide relevant information (such as name, address, age, date of birth, gender, phone number, email address, and inquiry details) via telephone, email, or postal mail
7. When sharing information with assigned volunteer guides (such as name, nationality, number of participants, tour details, and flight information) to facilitate the tour
8. When providing information to third-party service providers assisting in website operation and program implementation

Protection and Management of Personal Information

We take full responsibility for managing the personal information provided by customers and take all possible measures to prevent leakage. We use SSL (Secure Sockets Layer) encryption to protect personal information when it is transmitted through this Site.

We may outsource the handling of personal information to external service providers for operational efficiency. In such cases, we select providers that appropriately manage personal information and require them to maintain confidentiality and prevent unauthorized disclosure.

Security Measures

We implement appropriate organizational, human, physical, and technical measures to ensure the secure management of personal information. We are committed to managing personal information safely and take all necessary precautions to prevent leakage, loss, or damage. These measures include secure management of storage locations, access controls, restrictions on data removal outside the organization, and prevention of unauthorized external access.

When we entrust the handling of personal information to external service providers, we require them to implement appropriate security measures as well.

We also provide regular education and training for our officers and employees. Each individual is encouraged to recognize the importance of personal information protection and to ensure proper handling through a thorough understanding of relevant laws, internal regulations, and security practices.

Retention and Deletion of Personal Information

Personal information will be retained only for the period necessary to achieve the stated purposes and will be properly deleted or anonymized thereafter. If there are changes to the retention period or purposes of use, we will obtain renewed consent.

• Booking Data: Retained for a reasonable period after the tour for operational and legal purposes
• Guide Account Information: Retained for the duration of volunteer engagement

International Data Transfers

As this Service is designed for international travelers, personal information may be transferred to and processed in Japan. By using this Service, customers are deemed to have consented to the transfer of their personal information to Japan, where data protection laws may differ from those in their country of residence.

Your Rights

Customers may request the following regarding their personal information. Such requests will be processed in accordance with our prescribed procedures.

• Access
• Correction, addition, deletion, or restriction
• Suspension of use

Compliance with Laws and Regulations

We comply with the Act on the Protection of Personal Information, government guidelines, and relevant industry standards.

For EU/EEA Residents (GDPR)

If you are located in the European Union (EU) or European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR). You also have the right to lodge a complaint with your local data protection authority.

Our legal basis for processing your data includes:

• Performance of a contract (tour reservation processing)
• Legitimate interests (service improvement)
• Consent (cookies and marketing communications)

Children's Privacy

Children under the age of 6 may participate in tours as part of a family group. We do not knowingly collect personal information directly from children. All information related to children is provided by accompanying adults, who are responsible for giving consent on their behalf.

Contact for Requests, Complaints, and Inquiries

If you wish to request disclosure, correction, or suspension of use of your personal information, or have any complaints or inquiries, please contact:

Narita International Airport Corporation
Personal Information Protection Desk
NAA Building, Narita International Airport, Narita City, Chiba 282-8601, Japan
TEL: +81-476-34-5880

Identity verification may be required when making such requests.

Handling of Personal Information on Linked Websites

We are not responsible for the handling of personal information on external websites linked from this Site.

Information on the Data Controller

Narita International Airport Corporation
NAA Building, Narita International Airport, Narita City, Chiba 282-8601, Japan
President & CEO: Naoki Fujii